The 4th Secret of the One Minute Manager
A Powerful Way to Make Things BetterBook - 2008
Offers a step-by-step primer on using appropriate apologies as a means of improving company integrity and employee morale.
Published: New York : William Morrow, c2008.
Edition: 1st ed.
Branch Call Number: 658.4095 BLA
Characteristics: xi, 124 ;,22 cm.
Alternative Title: Fourth secret of the one minute manager