What's the Secret?

What's the Secret?

To Providing A World-class Customer Experience

Book - 2008
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What's the Secret? gives you an inside look at the world-class customer service strategiesnbsp;of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Published: Hoboken, N.J. : Wiley, c2008.
ISBN: 9780470196120
Branch Call Number: 658.812 DIJ
Characteristics: xvi, 320 p. :,ill. ;,28 cm.


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