Changing the Conversation

Changing the Conversation

The 17 Principles of Conflict Resolution

Paperback - 2015
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This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts.
Published: New York, New York :, Penguin Books,, 2015.
Copyright Date: ©2014
ISBN: 9780143126867
0143126865
Branch Call Number: 303.69 CAS
Characteristics: xvii, 247 pages ;,24 cm

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darcyhudjik
Sep 21, 2016

This is a very good, often counterintuitive guide for how to diffuse unproductive conflict and communicate effectively when the conversation is going less than ideally. I could see people using this book as a PowerPoint presentation due to how it is set up.

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