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Why People Email So Badly and How to Do It Better
Community comment are the opinions of contributing users. These comment do not represent the opinions of Daniel Boone Regional Library.
oldhag
Jan 12, 2012oldhag rated this title 4 out of 5 stars
Read cover-to-cover with only one break for popcorn. Engaging, funny, lots of email etiquette suggestions. As someone who limits personal and professional telephone calls to between 9am and 9pm, I plead guilty to not adhering to the same standard for sending email. Probably because I intentionally limit my own email checking to three times a day, I felt comfortable sending email at any hour of the day or night, failing to realize that some people are audibly notified whenever a new email appears in their inbox. The other big-takeaway for me was a reminder that "...the three most dangerous beasts on the email veldt: anger, sarcasm, and duplicity". The authors' advice is "...ask yourself...before hitting the Send key: Would you deliver the same message, in the same words, if you were within punching distance?" Again, to my regret, guilty as charged.