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oldhag
Jan 12, 2012oldhag rated this title 4 out of 5 stars
Read cover-to-cover with only one break for popcorn. Engaging, funny, lots of email etiquette suggestions. As someone who limits personal and professional telephone calls to between 9am and 9pm, I plead guilty to not adhering to the same standard for sending email. Probably because I intentionally limit my own email checking to three times a day, I felt comfortable sending email at any hour of the day or night, failing to realize that some people are audibly notified whenever a new email appears in their inbox. The other big-takeaway for me was a reminder that "...the three most dangerous beasts on the email veldt: anger, sarcasm, and duplicity". The authors' advice is "...ask yourself...before hitting the Send key: Would you deliver the same message, in the same words, if you were within punching distance?" Again, to my regret, guilty as charged.
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